Benchmarking library and application software with Data Envelopment Analysis
نویسندگان
چکیده
منابع مشابه
Benchmarking of service quality with data envelopment analysis
This paper proposes a data envelopment analysis (DEA) approach to measurement and benchmarking of service quality. Dealing with measurement of overall service quality of multiple units with SERVPERF as multiple-criteria decision-making (MCDM), the proposed approach utilizes DEA, in particular, the pure output model without inputs. The five dimensions of SERVPERF are considered as outputs of the...
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ژورنال
عنوان ژورنال: Software Quality Journal
سال: 2010
ISSN: 0963-9314,1573-1367
DOI: 10.1007/s11219-010-9113-8